LEGAL // PAYMENTS
Project payments, cancellations and refund requests
This policy explains how to raise a payment or refund question with Get Your Fence On LLC. Your signed project agreement sets the scope, deposit, payment schedule, cancellation and refund terms for your installation. This page does not replace that agreement or reduce any cancellation, refund or other consumer right provided by applicable law. Where the law provides a right that cannot be waived, that right applies.
Request a copy of your contract terms
Cancelling or rescheduling an estimate appointment is different from cancelling an installation agreement. Changing an appointment does not by itself cancel a signed project, stop a material order or request a payment refund. If you need to cancel a project, contact us directly and follow any notice requirements in your agreement or the cancellation notice you received. This does not limit a cancellation right available under applicable law.
Manage an estimate appointment
Contact us with your name, project or estimate reference, payment date, amount and a short explanation of the issue. Include a receipt or payment reference if available. Do not send a full payment-card number, security code, bank login or account password. We can use your project and payment reference to locate the transaction.
Email Admin@GetYourFenceOn.com
Call (573) 355-2711
Refund questions are reviewed against the signed agreement, the status of the project and applicable law. Material orders, delivery and work already performed may be relevant only as permitted by those terms and the law. A deposit is not automatically treated as forfeited simply because a refund was requested. The amount, if any, that must be returned is determined by the agreement and applicable legal rights, rather than a blanket rule on this page. Ask us to explain the project status and any calculation relating to your request.
For a payment processed through Stripe, a refund is returned through the original payment method. The time it takes to appear depends on the payment method, bank or card issuer. If a refund cannot be completed through that method, contact us so the payment can be traced and the next step confirmed. A refund request is not confirmation that a refund has been approved or processed.
If you believe a payment was duplicated, made for the wrong amount or was not authorized, contact us promptly with the transaction reference so we can investigate. Nothing in this policy limits a right you may have with your bank or card issuer. For a concern about completed workmanship, use the warranty process and the coverage stated in your agreement; a warranty question and a payment-refund request are separate matters.
View workmanship warranty information
DOCUMENT // QUESTIONS
Contact our team if you need help finding or understanding information in this document.
EMAIL OUR TEAM CALL (573) 355-2711